A family claims their £2 six hundred vacations have been ruined after the resort they booked has become a yoga retreat.
Danielle Dutton, 31, had selected the hotel because of its children’ club, playground, and mini disco, all of which she thought could be best for her ‘boisterous’ boys. But just 87 days earlier than her vacation, Thomas Cook informed her that the Luna Park, in Costa Brava, had scrapped the one’s offerings. Instead, the hotel on the south coast of Spain supplies yoga, pilates, and to ai chi to customers. The family has been provided a pass to an infant-friendly inn – but handiest if they pay an additional £800.
Danielle, who is visiting with husband Anthony, forty, youngsters Joe, 10, and Frankie, 18 months, and their grandparents, says she is devastated and believes the flow turned into ‘tactical’. She says that if she were advised just 3 days earlier, she would have been able to cancel and only lose her deposit. Canceling now will cost the circle of relatives £800, as well as the problem of attempting to find low-cost lodging with the holiday season already underway. The mum-of-one from Rochdale stated: ‘I’m involved, I don’t want my vacation to be ruined. ‘It’s the first time we’ve taken my husband’s little boy away, and it’s our first huge circle of relatives excursion, but it’s making me sense like I don’t want to go.
‘I turned into just shocked at the start. Everyone turned happy with what we had booked. We were expecting a kids’ membership, a mini disco, and a playground play region. ‘They have been the primary motives we booked that inn inside the first location.’ The own family booked their holiday in October closing yr and simplest received a letter from Airtours, a part of the Thomas Cook institution in advance this week. They had also been told that the indoor pool might now be a spa facility and that visitors could pay to use the sun loungers.
Danielle stated: ‘I’m dreading it. How am I going to hold a baby quiet whilst there’s yoga occurring?’
She endured: ‘We paid the vacation off 3 days off before they emailed me. They need to have regarded approximately it earlier; it’s now not like they could upload all the one’s facilities in a single day. ‘It looks like they’ve waited until the 90 days is up.
‘Maybe If they sorted it out and taken care of us somewhere respectable to go, I might take into account booking with them once more although I might be careful, however in the intervening time, there may be no threat I would book with them once more.’
The Thomas Cook website now describes the circle of relatives’ motel as having ‘calm and relaxing surroundings, with snapshots of a tranquil lagoon-fashion pool and vegetarian buffet. Another photograph indicates a man, dressed all in white, acting to do yoga after a Buddha statue, and there may be no point out of kids in any respect inside its description.
A Thomas Cook spokesperson: ‘Occasionally, our resort companions want to make modifications to the facilities, and we are working with Ms. Dutton to find an appropriate opportunity. ‘We’re sorry for any inconvenience this has caused.’